Customers have questions and we try our best to have answers.  If you have a question and don’t find the answer below, please email us at support@islesurfandsup.com and we will do our best to get you the answer you long for.   

Boards

There is a small bubble in my traction pad, is this normal?

Yes. During the installation of the pad air can get trapped between the board and the traction. The air can expand under heat causing a small bubble under the traction. You can ‘pop’ the bubble with a needle to release the air and re-adhere the traction pad to the board.

How does the vent plug work?

The vent is installed to allow air to escape from the EPS foam core. As the air in the foam expands due to a rise in temperature it must be allowed to escape from the board or risk delaminating, Delamination is caused when this air forces separation from the EPS core and epoxy shell, causing a bubble in the board.

Does my air vent need maintenance?

The air vent is automatic and does not need to be open or closed for use. It is recommended that you remove the vent cap by unscrewing it periodically to keep it clear from any debri that may block it from working properly.

How do I store my board?

It is recommended you store you board in a well ventilated room, out of direct sunlight. The temperature within the room should not fluctuate outside of 50-85 degrees.

Do the boards include the Fins?

Yes. All of our boards will be shipped with the appropriate fins.

How to

How do I repair a small ding?

We suggest using a product like Solarez to permanently seal a small ding. For a temporary fix you can use a sticker to keep water out of the ding.

How do I repair a large ding?

We recommend taking the board to an experienced repair shop to repair any ding over a quarter in size.

How do I take care of my board?

After use you should rinse with fresh water and store in a dry and controlled temperature area. Routinely inspect the board for any dings and repair before using the board again.

How do I remove and replace my traction pad?

We do not recommend you try to remove you pad. It is adhered to the board with the highest quality 3M adhesive and is very hard to remove. If the pad is peeling up on the edges you may re-adhere to the board using store bought adhesives.

How do I cut and glue my fixed length paddle?

Please see the manual section of our site for paddle cutting instructions.

Inflatables

Can I use an electric pump on the board?

Yes. It must have the correct adapter to fit the board valve and a PSI guage that can be set to not go over 15 PSI.

What's included with the Inflatable Stand Up Paddleboard?

All packages include the board, fins, paddle, and bag.

How long can I keep my inflatable paddle board in storage?

You can store your board inflated for a prolonged time if stored in a temperature controlled room. If the temperature may fluctuate outside of 60-85 degrees we recommend deflating the board for storage to eliminate the risk of damaging the board due to air expanding and contracting. You may need to add air after storing the board inflated.

What PSI do I inflate my board to?

We recommend inflating your paddle board to 12-15 PSI for optimum performance.

How do I patch an iSUP?

Your package will have included a reapir kit in an orange container which includes PVC patches and an adhesive. Clean and rough up the surface of the area that the patch will cover. Liberally apply the adhesive to the area and clamp the patch down under high presure for 24 hours.

Order

An item is missing from my shipment, what do I do?

Please email support@islesurfandsup.com with your order name, order number and the item you are missing, whithin 5 business days of receipt of your order.

How do I track my order?

After your order has been process you will receive an email with your tracking information and carrier. You can track the shipment using the carrier’s website. If you need any assistance tracking your shipment please email support@islesurfandsup.com with your order details.

How do I return my product?

You may return your item by using the online Return Claim form.

I received the wrong product, what do I do?

If you received the wrong product please complete a Waranty Claim form and we will assistance in exchanging the product for the correct item at no cost to you.

What is your return policy?

Please review our Return Policies.

Paddles

How long should my paddle be?

Most people are comfortable with a paddle that is 6-8″ over their head. Shorter for surfing and longer for distance paddling.

Which way does the paddle go when paddling?

All blades are angled so the when paddling the angle should face forward. The forward facing side also has our logo on it so the logo should always face forward.

Should I get an adjustable or fixed length paddle?

If multiple people of different heights will be using the paddle we suggest getting an adjustable paddle. If you will be the primary user of the paddle we suggest you get a fixed length paddle sized to your height as fixed length paddles will have a little more power and are typically lighter than an adjustable paddle.

Will my paddle float?

All paddles will initially float. If the paddle can fill with water from prolong exposure water and as a result can sink. After every use please inspect paddle for any water build up within the paddle.

Shipping

How do I set an appointment with the shipping company?

Pilot Freight services is our freight carrier that will be delivering your freight order. They will contact you by phone prior to the delivery to set up an appointment. You may also contact them at 858-693-0071 to arrange the delivery appointment.

When will my order ship?

We strive to ship all orders received before 12PM PST the same day but please allow 1-2 business days for ordering processing.

Do you ship Internationally?

No, we do not currently ship Internationally.

Do you ship to Hawaii and Alaska?

Yes. Please see our Shipping Policies to learn more about shipping to HI and AK.

What if my order shows up damaged in shipping?

You may file a Shipping Damage Claim form. If the claim is approved, the damaged board will be exchanged for a new board at no cost to the customer.