I didn’t receive my order confirmation.

After you have placed your order you will receive an order confirmation within the hour, if you do not receive it please first check your spam or junk folder to make sure it did not filter here by accident. If you still cannot locate it, please contact our Customer Service Team directly through our Contact Us […]...Read More

How can I check the status of my order?

After placing your order you will receive a second confirmation with your tracking by the end of the following business day.  This will include your tracking number and carrier to track the status of your shipment.  For orders shipping with FedEx please visit FedEx Tracking, for orders shipped with UPS please visit UPS tracking, for […]...Read More

Can I pick up my order in the store?

All of our orders placed online ship out automatically from an offsite warehouse and be shipped directly to you. If you prefer to pick up your order at our showroom in National City, we ask that you make your purchase directly from our Retail Outlet instead of ordering online. Please visit our Retail Outlet and Showroom page […]...Read More

How does my package ship?

Hard Boards   Shipped through Pilot Freight   Typically take 7-15 business days for delivery   Pilot Freight will reach out to you before delivery to set up a delivery appointment, signature is required unless specified before delivery   Packages can be tracked on Pilot Tracking   Inflatable boards & Accessories   Shipped through FedEx or UPS Typically take […]...Read More

How do I track my order?

After placing your order you will receive a second confirmation with your tracking by the end of the following business day.  This will include your tracking number and carrier to track the status of your shipment.  For orders shipping with FedEx please visit FedEx Tracking, for orders shipped with UPS please visit UPS tracking, for […]...Read More

Do you ship to APO or FPO addresses?

For all of our items a standard street address is required.  This means it must be a physical street address within the contiguous United States. However, if you are out of the region many of our customers set up their orders to ship to a freight forwarder, where they will then take care of the extended […]...Read More

Do you ship to Hawaii, Alaska, or Puerto Rico?

ISLE ships direct to the lower 48 United States, this does not include Hawaii, Alaska, or Puerto Rico. However, you are able to have your orders shipped to a freight forwarder to take care of the extended shipping needed for delivery. ...Read More

Can you ship internationally?

ISLE ships direct to the lower 48 United States and does not offer international shipping. However, you are able to have your orders shipped to a freight forwarder to care of the extended shipping needed for delivery....Read More

Does ISLE offer expedited shipping?

Expedited 3 Day shipping is available for inflatable paddleboards and gear for an additional charge at checkout. Expedited shipping rates include $29 for standard inflatable paddle boards, $79 for the Megalodon, and $9 on all accessories. There is no expedited shipping available for hard boards. ...Read More

How much does shipping cost?

Standard shipping is free on all orders. Expedited 3 Day shipping is available for an extra cost and can be selected at checkout. Expedited shipping is only available for our inflatable SUPs and accessories, there is no expedited shipping available for hard boards. ...Read More