I didn’t receive my order confirmation.

After you have placed your order you will receive an order confirmation within the hour, if you do not receive it please first check your spam or junk folder to make sure it did not filter here by accident. If you still cannot locate it, please contact our Customer Service Team directly through our Contact Us […]...Read More

How can I check the status of my order?

After placing your order you will receive a second confirmation with your tracking by the end of the following business day.  This will include your tracking number and carrier to track the status of your shipment.  For orders shipping with FedEx please visit FedEx Tracking, for orders shipped with UPS please visit UPS tracking, for […]...Read More

How does my package ship?

Hard Boards   Shipped through Pilot Freight   Typically take 7-10 business days for delivery   Pilot Freight will reach out to you before delivery to set up a delivery appointment, signature is required unless specified before delivery   Packages can be tracked on Pilot Tracking   Inflatable SUPs and Accessories   Shipped through FedEx or UPS Typically take […]...Read More

How do I track my order?

After placing your order you will receive a second confirmation with your tracking by the end of the following business day.  This will include your tracking number and carrier to track the status of your shipment.  For orders shipping with FedEx please visit FedEx Tracking, for orders shipped with UPS please visit UPS tracking, for […]...Read More

Does ISLE offer expedited shipping?

Expedited 3 Day shipping is available for inflatable paddleboards and gear for an additional charge at checkout. Expedited shipping rates include $29 for standard inflatable paddle boards, $79 for the Megalodon, and $9 on all accessories. There is no expedited shipping available for hard boards. ...Read More

How much does shipping cost?

Standard shipping is free on all orders. Expedited 3 Day shipping is available for an extra cost and can be selected at checkout. Expedited shipping is only available for our inflatable SUPs and accessories, there is no expedited shipping available for hard boards. ...Read More

How long will it take for my order to arrive?

We ship all orders on the same or next business day from the date purchased. Delivery times differ due to construction of boards and location of delivery. All shipping times are estimated below:  Hard boards: 7-10 business days for delivery. An appointment is required for delivery, please follow the instructions in your order confirmation email […]...Read More