ISLE Customer Support

12/09/22

Hi Seng,
We're so sorry to hear your paddles arrived in less than perfect condition. I see that you've already emailed us photos and that we've since replaced those for you. Thank you so much for allowing us to take care of this for you!

M

Mark A.

11/13/22

Switch 11'6" SUP

Have only had time to use once since acquired.
Challenge to pump up manually, thankfully I have place to store while still inflated. Buy electric pump if you need to deflate/inflate very often.
Fun/stable in ocean.
Happy I have carbon-fiber paddle since the one provided is heavy.

J

Janice C.

11/06/22

“Switch” for double the fun!!

Finally got to put our Switch boards in the water a few weeks ago and can not begin to tell you how in love we are with them. Quick backstory… took up SUP only 6months ago at the age of 66!! Started with an inflatable from Amazon. Fellow paddlers let us try their Isle boards. What a difference in quality. Came home and sent back our Amazon boards and ordered the Sportsmen because the Switch was out if stock. I was finally able to stand thanks to the stability!!! Then the hurricane hit our area and time on the water was taken away. Right before a trip to the springs the Switch came back in stock so we ordered 2 and was able to return the Sportsmen. Customer service was outstanding. Finally got to try the out our new boards!!. The seat set up took a few trials to get just right but once we found our sweet spot and with the foot pad paddling us very efficient!! we “kayaked” for several hours in complete comfort!!! Even got to stand and paddle and I was able to stand right up again!!! The storage bag is well constructed with lots of room. Transporting the 2 boards was very easy due to the lightness of the boards. We had lots of people asking us about our boards and we were more than happy to spread the word!! The best part is the versatility of being able to sit comfortable or stand paddle. Heading out to another spring in a few weeks.. our Switch boards will be going on many more adventures with us!!! Excellent quality, stability and the icing on the cake is outstanding customer service. Can’t wait to hear others Switch experiences!!

J

Jacquelyn E.

09/17/22

Great package - need another seat

I love this board - I’ve used it for stand up paddle boarding and for kayaking with a 10 year old passenger in both calm and windy/choppy conditions. It is super stable and highly effective. My biggest complaint is the lack of availability of a second seat for purchase. As it stands, I kayak on the footrest while my child is in the seat (he needs the full seat for sensory reasons), which is definitely less ideal. I wish there was a way to be waitlisted or notified about when they intend to sell additional seats for purchase as that was a major selling point in their advertising and something I planned to buy.

I

Ian J.

12/28/22

Q: When will we be able to buy the Switch in the UK? It hasn't appeared on your UK website yet.

ISLE Customer Support

12/29/22

A: Hi Ian,

We are working to have these available spring of 2023 in UK and EU.

Hope this helps!

R

Rich G.

12/13/22

Q: So, in June 2022 I bought 2 Pioneers thinking that they would basically be Switches that I could add a kayak seat to as soon as your kayak seat became available. Of course the kayak seat still isn't available as a stand-alone purchase, and of course the Pioneers don't have the necessary attachment points to properly secure the seat and footrest anyways. Is there anything more you can do to ease the financial burden of buying 2 new Switches when I've already dumped $$$$ on the Pioneers and sure don't need any more free pumps?
We love your company, products, style, and have turned our Oregon SUP group onto you with rave reviews.
Thanks for your consideration, and for putting SO MANY attachment points onto the Switches we hope to soon buy!
Rich

ISLE Customer Support

12/14/22

A: Hi Rich,
Thank you for taking the time to write us a review! We so sorry to hear about the confusion regarding which accessories can be used with the Pioneer 2.0. The Kayak seat attachment can be used with this board but there are no mounting points to attach the foot rest. We'd would like to help you with the purchase of the Switch model. Please give our customer support team a call at 888-569-7873 so we can see what we can do to help!

L

L.T.

11/06/22

Q: What are the dimensions of the backpack?

ISLE Customer Support

12/08/22

A: This bag measures 18.5" x 14" x 38"

S

Shauna

10/19/22

Q: Do you ship to Mexico? Specifically: Loreto, Baja.

ISLE Customer Support

10/20/22

A: Hello Shauna,

Thank you for reaching out to ISLE. We only ship within the lower 48 states, we have recently expanded to Europe and hope to expand to Mexico and other regions in the future.

Please let us know if there are any further questions we can answer. Have a great day!

J

Jojo

10/17/22

Q: Can I order it from Australia/VIC?

ISLE Customer Support

10/18/22

A: Hello Jojo,

Thanks for your interest in ISLE. We currently only sell within the lower 48 States and Europe. We are hoping to launch in Australia soon, however, hopefully by 2023.

Please let us know if there are any further questions we can answer. Have a great day!

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