SHIPPING TRANSIT TIMES
We strive to get all orders processed and shipped on the same or next business day. Please note that orders placed after 1 p.m. PST will be processed and shipped the following business day. Business days are considered Monday through Friday excluding all holidays. All transit times listed above are supplied as an estimate and are not guaranteed. During Peak Season (April to September), higher shipping volumes might result in longer shipping transit times for Economy and Expedited orders.
SHIPPING RATES
We cover all standard ground shipping costs to the Lower 48 States for everything we sell. Customers are responsible for additional shipping charges for expedited shipping options available at check out.
SHIPPING DESTINATIONS
We ship to residential and business addresses within the Lower 48 States. Sorry, we do not ship to Hawaii, Alaska, Puerto Rico, Guam, U.S. Virgin Islands, Military APO/FPO addresses, or P.O. Boxes.
INTERNATIONAL SHIPPING
We do not offer any international shipping options, we apologize for any inconvenience.
SHIPPING CARRIERS
All rigid paddle boards and epoxy surfboards are shipped via our freight shipping partner. Customers are responsible for setting delivery appointments for freight shipments, and delivery is contingent on customer availability. Please allow for an additional 1 to 2 business days for delivery to Beyond Areas – any address further than 65 miles outside a major metropolitan city.
All inflatable paddle boards, soft surfboards, accessories, and gear are shipped via FedEx or UPS.
ORDER SHIPMENT NOTIFICATION & TRACKING
As soon as your order has been shipped, you will receive an email notifying you that your package is in transit. Your shipping confirmation email will include a tracking number to track your item(s) with the applicable carrier.
SHIPPING DAMAGE
We take pride in our packaging and do everything we can to properly package each item to ensure your order will arrive in the same condition as it left, undamaged. In rare circumstances, outside of our control, an item may show up with damage incurred while in transit.
VISIBLE DAMAGE UPON RECEIPT
Upon delivery, please inspect the box and contents for any visible signs of damage before signing for and accepting the shipment. If you find any damage to the contents, please refuse the shipment by writing “Refused due to damage” on the BOL and return the shipment to the driver
DAMAGE AFTER ACCEPTING SHIPMENT
If you have signed for and accepted the shipment, then noticed damage to your item, you have 3 business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges.