Shipping

SHIPPING TRANSIT TIMES

We strive to get all orders processed within one business day. Business days are considered Monday through Friday excluding all holidays. All transit times listed above are supplied as an estimate and are not guaranteed. During Peak Season (April to September), higher shipping volumes might result in longer shipping transit times for Economy and Expedited orders.

SHIPPING RATES

We cover all standard ground shipping costs to the Lower 48 States for everything we sell. Customers are responsible for additional shipping charges for expedited shipping options available at check out.

SHIPPING DESTINATIONS

We offer free shipping to residential and business addresses within the Lower 48 States. For Alaska and Hawaii, we offer shipping for an additional fee. Sorry, we do not ship to Puerto Rico, Guam, U.S. Virgin Islands, Military APO/FPO addresses, or P.O. Boxes.

INTERNATIONAL SHIPPING

We do not offer any international shipping options, we apologize for any inconvenience.

SHIPPING CARRIERS

All rigid paddle boards and epoxy surfboards are shipped via our freight shipping partner. Customers are responsible for setting delivery appointments for freight shipments, and delivery is contingent on customer availability. Please allow for an additional 1 to 2 business days for delivery to Beyond Areas – any address further than 65 miles outside a major metropolitan city.

All inflatable paddle boards, soft surfboards, accessories, and gear are shipped via FedEx or UPS.

ORDER SHIPMENT NOTIFICATION & TRACKING

As soon as your order has been shipped, you will receive an email notifying you that your package is in transit. Your shipping confirmation email will include a tracking number to track your item(s) with the applicable carrier.

SHIPPING DAMAGE

We take pride in our packaging and do everything we can to properly package each item to ensure your order will arrive in the same condition as it left, undamaged. In rare circumstances, outside of our control, an item may show up with damage incurred while in transit.

VISIBLE DAMAGE UPON RECEIPT

Upon delivery, please inspect the box and contents for any visible signs of damage before signing for and accepting the shipment. If you find any damage to the contents, please refuse the shipment by writing “Refused due to damage” on the BOL and return the shipment to the driver

DAMAGE AFTER ACCEPTING SHIPMENT

If you have signed for and accepted the shipment, then noticed damage to your item, you have 3 business days to file a claim from the date of delivery – any claims filed outside of this window may result in the claim being denied and/or the customer being responsible for shipping charges.