FREE RESIDENTIAL SHIPPING ON ALL ORDERS – LOWER 48 STATES

No one likes to pay for shipping so we cover it for you. You’re welcome.

GROUND SHIPPING TRANSIT TIMES

We strive to get all orders out on the same or next business day from our San Diego, CA warehouse. All transit times listed below are estimated based on Business Days* and delivery is contingent on consignee availability**. Transit Days are supplied as an estimate and not guaranteed.

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* Please allow for an additional one to two Business Days for delivery to Beyond Areas. Beyond Areas are addresses further than 65 miles outside of a major metropolitan city.
** A $25 fee will be charged per delivery reattempt.

EXPEDITED SHIPPING

Please contact us at support@islesurfandsup.com for expedited shipping options.

SHIPPING TO HAWAII AND ALASKA

We offer a flat rate of $250 per board to any of the Hawaiian Islands. Two board shipping is $450 for both boards going to the same address.

If you are shipping boards to Alaska, please contact us at support@islesurfandsup.com to receive a quote.

All other items will be charged based on the items ordered at checkout.

INTERNATIONAL SHIPPING

We currently do not offer any international shipping options, we appologize for any inconvenience.

MISSING ITEMS

Please inspect your shipment’s contents within five (5) business days of receipt to ensure your orders accuracy. If you find your order is missing an item, please email support@islesurfandsup.com within five (5) business days.

SHIPPING DAMAGE

We take pride in our packaging and do everything we can to properly package each item to ensure your order will arrive in the same condition as it left, undamaged. In rare circumstances, outside of our control, an item may show up with damage incurred while in transit. We will either replace the item with a new one at no charge to you or work with you on a credit to cover the cost of the repairs. To ensure a smooth transaction please follow the below guidelines.

VISIBLE DAMAGE UPON RECEIPT

Upon delivery, please inspect the box for any visible signs of damage. If damage to the box is significant please inspect the contents before signing for the shipment. If you find any damage to the contents, please refuse to accept the shipment and return the shipment to the driver. In this instance please write “Refused due to damage” on the BOL and refuse to take delivery of the package.

CONCEALED DAMAGE

Concealed damage is damage to an item that is found after accepting delivery of the shipment. In this scenario, you have five (5) business days to file a claim from time of receipt.

FILING A SHIPPING DAMAGE CLAIM

In both scenarios, you have five (5) business days to file a claim from time of shipment receipt. You must complete our online CLAIM FORM in its entirety and agree that you have read and understand our Policies. Once we receive your claim, our Support Team will be in touch within two (2) Business days.