SHIPPING TRANSIT TIMES
We strive to get all orders out on the same or next business day from our San Diego, CA warehouse. All transit times listed below are estimated based on business days*. Please note the transit days below are supplied as an estimate, and are not guaranteed.
*Customer is responsible for setting delivery appointment and delivery is contingent on consignee availability. Please allow for an additional one to two business days for delivery to Beyond Areas – any address further than 65 miles outside a major metropolitan city.
We cover all standard ground shipping costs to the Lower 48. Customers are responsible for the additional shipping charges for expedited options and shipments to Hawaii and Alaska.
We currently do not offer any international shipping options, we apologize for any inconvenience.
We take pride in our packaging and do everything we can to properly package each item to ensure your order will arrive in the same condition as it left, undamaged. In rare circumstances, outside of our control, an item may show up with damage incurred while in transit.
VISIBLE DAMAGE UPON RECEIPT
Upon delivery please inspect the box and contents for any visible signs of damage before signing for and accepting the shipment. If you find any damage to the contents, please refuse the shipment by writing “Refused due to damage” on the BOL and return the shipment to the driver.
DAMAGE AFTER ACCEPTING SHIPMENT
If you have signed for and accepted the shipment, then noticed damage to your item, you have three (3) business days to file a claim from date of delivery – any claims filed outside of this window may result in the customer being responsible for shipping charges.
FILING A SHIPPING DAMAGE CLAIM
To expedite the filing process, login to My Account, navigate to My Orders, and click ‘Return’ on the order containing your damaged item. If you do not have an account, you can easily sign up with your email address.
Please complete the Claim Form in its entirety and be sure to include photos – if you are unable to provide photos, the claim process may be delayed. Once we receive your claim, our Claims Department will reach out within two (2) Business days with a resolution.