FREE RESIDENTIAL  SHIPPING 24/7 LOWER 48

The high volume of boards and accessories we ship annually has given us access to the lowest shipping rates in the business! We pass the savings on to you by absorbing the shipping costs and offering Free Shipping to your residential doorstep on all orders for boards and accessory items.

 SHIPPING TRANSIT TIMES

We strive to get all orders out on the same or next business day from our San Diego Warehouse.

*All transit times listed below are calculated based on business days.

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SHIPPING OUTSIDE THE LOWER 48

In addition to the lower 48, we also offer flat rate board shipping to Alaska & Hawaii. Our rate is $150 per board, and $250 for two boards.  Accessory shipping cost to Alaska and Hawaii is based on order items.  We do not offer international shipping outside the USA at this time.

SCHEDULING A BOARD DELIVERY APPOINTMENT

When your board order is picked up by the freight carrier from our San Diego, CA warehouse, you will automatically get an email from the carrier with an option to schedule a delivery appointment.

If you do not schedule at that time, our carrier will call the phone number used to place your order and attempt to set up a delivery appointment.

Please contact our carrier pilot air freight immediately if no appointment is scheduled within 3 business, either online or by phone: 858.693.0071. You must have an appointment for your board to deliver, and someone must be available to inspect and sign for the package during the delivery window.

SHIPPING DAMAGE & CLAIMS

  1. Upon delivery, inspect the box and contents for any signs of damage in front of the driver. If you find significant damage to the contents, you have the right to refuse the shipment. In this instance please write “Refused due to damage.” The shipment will be returned to us and, upon receipt of the damaged shipment, we will issue a replacement shipment.
  2. If the damage is minor and repairable you may choose to accept the shipment but you must write a description of the damage on the delivery receipt. In this instance, please email photos of the damage and the shipping box to info@islesurfandsup.com within 48 hours of accepting the delivery. Please keep the packaging and shipping box in the event we need to ship the board back to us. We will work with you until you are 100% satisfied with the outcome.
  3. If the driver is unwilling or unable to wait for you to inspect the shipment in their presence, please note this on the delivery receipt “Driver would not wait for the contents to be inspected, possible concealed damage.” If there is any damage to the shipping box at all, please also note this on the delivery receipt.

CONCEALED DAMAGE

If the shipment is signed for without any notation of damage to the contents or box, and concealed damage is discovered after unpacking and inspecting the goods further, please email pictures of the damage to info@islesurfandsup.com within 48 hours of signing for the shipment. We will not be able to file a claim, however, we will work with you until you are 100% satisfied with the outcome.

RETURNS

We want our customers to shop with confidence, and every board is backed by our 30 Day Ride It Guarantee! Ride your board for up to 30 Days, and if you are unsatisfied for any reason, return it “No Questions Asked!” Click here for 30 Day Ride It Guarantee Details, and how to return your board or item for an exchange or full refund (minus return shipping fees). The customer is limited to one return/exchange within 180 days from the purchase date and is responsible for the return cost (if applicable).

For all returns outside of the 30 Day Guarantee window, please see our Warranty section for details.