Customers have questions and we try our best to have answers. If you have a question and don’t find the answer below, please email us at firstname.lastname@example.org and we will do our best to get you the answer you long for.
Do the boards include the Fins?
Yes. All of our boards will be shipped with the appropriate fins.
There is a small bubble in my traction pad, is this normal?
Yes. During the installation of the pad air can get trapped between the board and the traction. The air can expand under heat causing a small bubble under the traction. You can ‘pop’ the bubble with a needle to release the air and re-adhere the traction pad to the board.
How does the vent plug work?
The vent is installed to allow air to escape from the EPS foam core. As the air in the foam expands due to a rise in temperature it must be allowed to escape from the board or risk delaminating, Delamination is caused when this air forces separation from the EPS core and epoxy shell, causing a bubble in the board.
Does my air vent need maintenance?
The air vent is automatic and does not need to be open or closed for use. It is recommended that you remove the vent cap by unscrewing it periodically to keep it clear from any debri that may block it from working properly.
How do I store my board?
It is recommended you store you board in a well ventilated room, out of direct sunlight. The temperature within the room should not fluctuate outside of 50-85 degrees.
How do I install a leash?
Please see the How To Install Your Leash video to learn how.
How do I install the fins
Please see the manual section of our site for model specific fin installation.
How do I repair a small ding?
We suggest using a product like Solarez to permanently seal a small ding. For a temporary fix you can use a sticker to keep water out of the ding.
How do I repair a large ding?
We recommend taking the board to an experienced repair shop to repair any ding over a quarter in size.
How do I take care of my board?
After use you should rinse with fresh water and store in a dry and controlled temperature area. Routinely inspect the board for any dings and repair before using the board again.
Can I use an electric pump on the board?
Yes. It must have the correct adapter to fit the board valve and a PSI guage that can be set to not go over 15 PSI.
What is the grey wrench for?
A grey wrench is included in the repair kit (orange container) which can be used to tighted the valve. Place the wrench over the valve and tighten clockwise until it is snug.
What kind of valve is on the board?
A high pressure Halkey Roberts boat valve.
The PSI gauge on my inflatable paddle board pump doesn't show that there is any pressure. Why not?
The PSI gauge will not start to register until the board has reached at least 7 PSI. The board can take shape and appear hard to the touch below 7 PSI so continue to pump until the PSI gauge begins to read. You cannot over inflate the board with the included hand pump. We recommend you pump the board to 12-15 PSI before use.
What's included with the Inflatable Stand Up Paddleboard?
All packages include the board, fins, paddle, and bag.
What is your warranty policy?
Please review our Warranty Policies.
Do I have to pay sales tax?
If the order will be shipped within California or Massachusetts you will be charged sales tax. If your order will be shipped outside of California or Massachusetts you will not be charged sales tax.
How do I file a warranty Claim?
Please complete our Warranty Claim form to file a warranty claim.
My product has missing parts, what do I do?
Please email email@example.com with your order name, order number and the part you are missing, within 5 business days of receipt of your order.
An item is missing from my shipment, what do I do?
Please email firstname.lastname@example.org with your order name, order number and the item you are missing, whithin 5 business days of receipt of your order.
Will my paddle float?
All paddles will initially float. If the paddle can fill with water from prolong exposure water and as a result can sink. After every use please inspect paddle for any water build up within the paddle.
How long should my paddle be?
Most people are comfortable with a paddle that is 6-8″ over their head. Shorter for surfing and longer for distance paddling.
Which way does the paddle go when paddling?
All blades are angled so the when paddling the angle should face forward. The forward facing side also has our logo on it so the logo should always face forward.
Should I get an adjustable or fixed length paddle?
If multiple people of different heights will be using the paddle we suggest getting an adjustable paddle. If you will be the primary user of the paddle we suggest you get a fixed length paddle sized to your height as fixed length paddles will have a little more power and are typically lighter than an adjustable paddle.
How do I set an appointment with the shipping company?
Pilot Freight services is our freight carrier that will be delivering your freight order. They will contact you by phone prior to the delivery to set up an appointment. You may also contact them at 858-693-0071 to arrange the delivery appointment.
How do I file a Shipping Damage claim?
Please complete our Shipping Damage Claim Form to file a shipping damage claim.
When will my order ship?
We strive to ship all orders received before 12PM PST the same day but please allow 1-2 business days for ordering processing.
Do you ship Internationally?
No, we do not currently ship Internationally.
Do you ship to Hawaii and Alaska?
Yes. Please see our Shipping Policies to learn more about shipping to HI and AK.